§ 138-38. Resolution of complaints/inquiries.*

A. 

The Town is hereby granted the authority to do all things necessary and permissible to supervise, inspect, and regulate the construction, operation and maintenance of multichannel systems, franchised or otherwise, that are subject to this chapter in whole or in part, and to implement procedures for the filing and resolution of complaints, unless otherwise prohibited by federal or state law.

B. 

The responsibility for such supervision, inspection and regulation is retained by the Town Board, which is empowered, among other things, to adjust, settle or compromise any controversy arising from the operations of any franchisee or other MCS provider, either on behalf of the Town or any subscriber, in accordance with the best interests of the public and the Town; provided, however, that any person aggrieved by a decision of the Town may appeal the matter for hearing and a determination, in accordance with this chapter.

C. 

The Town Board reserves the right, at all times, on behalf of the Town or a subscriber, to accept, reject or change any decision of the Town Board, and may adjust, settle or impose a compromise regarding any controversy arising from the operation of a franchisee or other MCS provider, or from any provision of this chapter.

D. 

If an advisory committee is established by the Town, a franchisee or other MCS provider is encouraged to participate in advisory committee meetings relating to MCS provider operations.

E. 

An MCS provider is required to develop a comprehensive complaint/inquiry resolution policy which adheres to requirements of this chapter, and any rules or regulations promulgated hereunder, as well as any applicable rules of the PSC.

F. 

Said policy shall be submitted to the Town for the Town's approval of the contents at the time of the initial development or composition of the policy, and thereafter 30 days prior to any planned or proposed change in policy and required notification of such change to subscribers.

G. 

An MCS provider's complaint/inquiry resolution policy shall be reduced to writing, and such policy shall be available upon request, to any person. In any event, a subscriber shall receive notice of such policy, and any change in said policy, in the manner that is prescribed by this chapter and any PSC rules.