§ 138-36. Specific state-imposed rules for MCS providers classified as cable operators.

A. 

MCS providers shall be expected to comply with, and abide by, any and all applicable state-imposed rules and regulations, as well as any applicable rules and regulations of the PSC.

B. 

Though not exhaustive, MCS providers subject to this section shall comply with, and abide by, the following:

(1) 

Provision of the drop and basic or the lowest level of service at no cost to all Town-owned and/or occupied buildings, or offices as requested by the Town, any school or educational institution within the MCS provider's' service area in the Town, provided that service is available within a reasonable distance from the school or institution requesting service, such being defined as not requiring the placement any active electronic or amplification equipment to provide adequate signal strength to the point-of-entry to the school or educational institution;

(2) 

Submission of a schedule of all terms and conditions of service in the form and format prescribed by the Town;

(3) 

Annual submission of the required annual notice that informs subscribers of:

(a) 

Procedures needed to file or make a complaint, and request rebates, credits, or refunds;

(b) 

Federally required subscriber privacy notification; and

(c) 

The address and phone number of the appropriate division or department of the PSC; and

(4) 

Keeping a log or record, for two years, of all complaints received regarding, but not limited to, the quality of service, rates, programming, equipment malfunctions, billing procedures and other matters of subscriber dissatisfaction, including treatment by subscribers.