§ 138-27. Billing credit or refunds for service outages, service interruptions, substandard signal or picture quality or unsolicited service.*

A. 

An MCS provider, specifically including, but not necessarily limited to, any classified as a cable operator, shall, unless exempted by federal law, adhere to, and comply with the requirements of this chapter and all applicable state laws, rules and regulations, including those of the PSC, concerning billing credits or refunds due to service outages. For other MCS providers, a subscriber shall receive, on the next available monthly bill or periodic invoice for service, a pro rata credit (or where applicable, a refund) for any service outage exceeding 24 hours in duration.

B. 

Unless preempted by PSC rules, force majeure situations do not relieve an MCS provider from providing credits or refunds for service outages that exceed the standards set forth in this chapter.

C. 

In the case of a charge for unsolicited service to the extent permitted by PSC rules, an MCS provider shall provide a subscriber with an adjustment or billing credit on the next available monthly bill or periodic invoice for service. Moreover, in such a case, an MCS provider shall not consider a subscriber delinquent for failure to pay for any unsolicited service.