§ 138-22. Maintaining public inspection file.

A. 

To the extent required by federal and/or state law, including any applicable rule or regulation of the PSC, an MCS provider must maintain open records and reports that are subject to public inspection by:

(1) 

Persons who are not customer or subscribers of the multichannel system;

(2) 

Customers or subscribers of the multichannel system; and

(3) 

The Town Board or other Town officials, or the designee of such.

B. 

Though not exhaustive, an MCS provider shall maintain a public inspection file which includes, among other records:

(1) 

Ownership records;

(2) 

(Where applicable) a list of broadcast stations that are carried on the multichannel system as a result of federally imposed must-carry requirements;

(3) 

Commercial records for children's programming;

(4) 

Equal Employment Opportunity (EEO) data;

(5) 

Testing data and records, pursuant to the FCC's rules; and

(6) 

Any records or information required by the PSC.

C. 

Moreover, though not required by federal law, and if not prohibited by state law, including any applicable rule or regulation of the PSC, the Town Board nevertheless requires as a matter of public policy that the MCS provider maintain the following additional records in its public inspection file:

(1) 

A current rate card detailing both rates for cable services, and charges for installation, remotes, converters, and the like, plus any administrative or charges or fees;

(2) 

A copy of the current complaint resolution policy;

(3) 

A copy of the current disconnection policy, including both voluntary and involuntary disconnections;

(4) 

A copy of the current policy regarding the issuance of credits or rebates for loss of service; and

(5) 

A copy of the current policy regarding the handling, and return, of subscriber deposits.